{"id":55015,"date":"2018-04-08T13:23:48","date_gmt":"2018-04-08T21:23:48","guid":{"rendered":"https:\/\/www.mrlentz.com\/?page_id=55015"},"modified":"2025-01-07T16:35:34","modified_gmt":"2025-01-08T00:35:34","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.mrlentz.com\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

<\/b>FAQ<\/span><\/b><\/h3><\/div>\n\n

<\/b>ORDER CUTOFF<\/span><\/b><\/h3><\/div>\n

Everything is handmade during the week and shipping occurs on Fridays.<\/p>\n

SHIPS FRIDAYS:<\/h5>\n

Wallets, Belts, Keychains, Accessories, Cases, Supplies and all small items<\/p>\n

Order Cutoff Time:<\/b> 8 a.m. PST on day of shipping.<\/p>\n

\u00a0<\/p>\n

ALSO SHIPS FRIDAYS:<\/h5>\n

Bags, Briefcases, Totes, Purses (plus all above items)<\/p>\n

Order by: <\/b>Wednesday 11 a.m. PST<\/p>\n

\n

For all stitched belts and stitched bags: see product page for specific delivery date.<\/p>\n

\u00a0<\/p>\n

<\/b>Average DELIVERY SPEED<\/span><\/b><\/h3><\/div>\n
U.S. ORDERS:<\/h5>\n

Counted once order arrives at post office.<\/p>\n

Ground: Typically 3 – 5 days<\/h5>\n
Priority: Typically 2 – 3 days<\/h5>\n
Express: Typically 1 – 2 days<\/h5>\n

\u00a0<\/p>\n

Canada ~ 1 to 2 weeks<\/p>\n

Australia, New Zealand ~ 2 weeks<\/p>\n

These are average times a package takes to be delivered once in the mail. When your order ships, you will receive an email confirmation with the tracking link. Check your spam folder if you don’t see it. Just click on the tracking link and you will see the status of your package. Note that the USPS updates it after 24 hours have passed. If you created an account when you ordered, you can track it through the My Account page here.<\/a><\/p>\n

A Note on Priority and Express<\/h5>\n

Since we are not able to control how the USPS service operates we cannot offer delivery day guarantees. The stated service is subject to their own changing terms and conditions so please be aware of the current conditions that may effect and extend normal delivery times (pandemic, weather, holiday rush etc..)<\/p>\n

<\/b>Do you ship internationally?<\/span><\/b><\/h3><\/div>\n

Currently we ship direct to a few select international countries.<\/p>\n

**For E.U. + U.K. Customers please see this page for how to order.<\/a><\/p>\n

<\/b>Do you have a warranty?<\/span><\/b><\/h3><\/div>\n

Every item I make is covered under my 100 Year Guarantee. You can read the details about the coverage here.<\/a><\/p>\n

<\/b>DO YOU OFFER GIFT WRAPPING?<\/span><\/b><\/h3><\/div>\n

Every item in the shop will be shipped gift wrapped and ready for you or the recipient to open and enjoy the unboxing experience. There are only a few rare cases for exceptions. Please watch the Unboxing Videos here.<\/a><\/p>\n

<\/b>How do I care for my leather goods?<\/span><\/b><\/h3><\/div>\n

High quality leather needs a little bit of oil every once in a while to keep the fibers healthy and strong. In general most items need a bit of conditioning once every six months. I have already conditioned your item\u00a0 before it leaves the shop, so you are good to go for at least six months. I also include a free tin of my in-shop made natural leather conditioner. The tin should last about 2 years for a typical wallet. To read more info on conditioning and watch a short video, check out this page here.<\/a><\/p>\n

<\/b>What type of leather do you use?<\/span><\/b><\/h3><\/div>\n

All of the items in my shop are made from U.S. Full Grain Vegetable Tanned leather from one of the last (and best) American Tanneries left. All dog collars and leashes are made from Full Grain Latigo Leather from U.S. Steerhide. More info on leather quality here.<\/a><\/p>\n

<\/b>What type of hardware do you use?<\/span><\/b><\/h3><\/div>\n

All of my rivets are solid brass with a nickel plating, this includes most snaps, and grommets. A lot of my other hardware is stainless steel. I’ve spent years sourcing each piece. The high quality of hardware mixed with the best leather you can buy makes for one durable product line! More info on my hardware quality here.<\/a><\/p>\n

<\/b>Do you use chemicals in your process?<\/span><\/b><\/h3><\/div>\n

Simply put, nope. The closest thing to a chemical in my workshop is the alcohol I use once in a long while to wipe down a table top. All of my dye and conditioner is all-natural and chemical free. I’m n this for the long haul and from the very beginning I chose a path to develop dye and conditioner that’s safe to use.<\/p>\n

<\/b>Do you have a return or exchange policy?<\/span><\/b><\/h3><\/div>\n

Yes I do – you can find the full details here. <\/a>In general, for many small goods, if your item is unused and not personalized, you’ll have 30 days to request a return. Some items are not returnable please see the returns page for all the details.<\/p>\n

<\/b>Do you take custom orders?<\/span><\/b><\/h3><\/div>\n

At this time I can take on a limited type of custom request. Please see this page here<\/a> for details and info on what can be done and what cannot.<\/p>\n

<\/b>Do you sell your items wholesale?<\/span><\/b><\/h3><\/div>\n

I sure do, but only to select established retailers (small or large). Get in touch<\/a> with me directly if you own a shop and we can get you set up.
\n<\/p>\n","protected":false},"excerpt":{"rendered":"

Everything is handmade during the week and shipping occurs on Fridays. SHIPS FRIDAYS: Wallets, Belts, Keychains, Accessories, Cases, Supplies and all small items Order Cutoff Time: 8 a.m. PST on day of shipping. \u00a0 ALSO SHIPS FRIDAYS: Bags, Briefcases, Totes, Purses (plus all above items) Order by: Wednesday 11 a.m. PST For all stitched belts… Read More<\/p>\n","protected":false},"author":11,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-right-sidebar.php","meta":{"footnotes":""},"yoast_head":"\nFAQ - Mr. Lentz Leather Goods<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.mrlentz.com\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Mr. Lentz Leather Goods\" \/>\n<meta property=\"og:description\" content=\"Everything is handmade during the week and shipping occurs on Fridays. SHIPS FRIDAYS: Wallets, Belts, Keychains, Accessories, Cases, Supplies and all small items Order Cutoff Time: 8 a.m. PST on day of shipping. \u00a0 ALSO SHIPS FRIDAYS: Bags, Briefcases, Totes, Purses (plus all above items) Order by: Wednesday 11 a.m. PST For all stitched belts... 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